RENAULT TRUCK CENTER S.A.U. (Alcalá)

If you want to buy a vehicle, anything is possible. A salesperson told me they had a flawless vehicle, without any defects. After a two-hour drive there, the vehicle had a damaged front logo (see attached photo). I ignored the vehicle's overall condition and so I bought it. According to the salesperson before purchase, the vehicle was obviously equipped with CarPlay. This is also what was specified on the vehicle's sales sheet. After a week with the vehicle, I wanted to connect my phone with Apple CarPlay. Unfortunately, I couldn't connect it. I contacted the salesperson again, who explained that no, they never told me they had CarPlay in the vehicle! After sending the sales papers, the salesperson retracted their statement and said, indeed, it was a mistake on their part and that the vehicle was not equipped with CarPlay. I then asked for compensation. The salesperson came back and offered me 100 euros, LOL. I then requested an extended warranty and a replacement of the front badge, and we didn't discuss it further, which he agreed to. I made an appointment at his garage (a two-hour drive away, I'll call him back), because at other RGB garages, they pay for the labor. I went there on the day of the appointment, but the mechanics weren't notified, and the front badge wasn't available (a four-hour drive for nothing). Obviously, the salesman was on vacation (like the other 12 months of the year, really) and he hadn't notified anyone of my arrival. After traveling for nothing, I wanted to have this replacement done at another RGB garage, which he agreed to (he wasn't going to do it to me again). How awful! RGB garages must have the approval of the garage where the vehicle was purchased to order a part. Of course, the second garage sent an email, but Renault Chilly Mazarin didn't give the approval or didn't respond. So I find myself having to play carrier pigeon between the two garages so they can order parts. The sales manager is impossible to contact. He's never available, and it's impossible to get his direct line. I really think it's easier to contact a minister. Over four weeks, I had to call the stakeholders more than 60 times to get everyone to agree. Crazy, isn't it? In a world where the customer is supposed to be king, Renault won't hesitate to screw you over, even lying about the vehicle's specifications, making you travel for nothing, and forcing you to call dozens of times before a change is made. Run away from Renault; their customer service is disastrous.