SCORA SL (Sevilla)

I would have written this sooner but I was getting advice from a lawyer as I am looking for compensation from this ghastly garage. This was the worst experience I have ever had. I was treated badly from the moment I got here. They made me wait 20 minutes while they chatted at the side, occasionally looking my way. I had an engine failure. I waited 5 days for a compression test. The foreman told me it would cost between 2500 and 5000 euros. He laughed when he told me. I said I cannot afford it, so he huffed and said I would have to pick it up tomorrow as he had to put it back together. I arrived the next day to be ignored again for 15 minutes. I was then told the bill was 147 euros. It was only a compression test. They said it took 7 hours to complete. Absolute lies! My key had a tag on it that said "INGLIS" in big bold letters. I then took my van to another garage who did the same test for free. The new garage said they don't like the English there. The new garage replaced my engine for 2500. They told me the alternator was failing which is weird as I had a new one fitted just 18 months previous. The new garage could not get in to the engine as Renault Trucks decided not to attach the bonnet opening pulley. If you are a foreigner to Spain do not use this garage. The communication was so bad that they would not return my texts or calls even though they were in Spanish. I even had a Spanish friend call who says they were fine with him. Court case pending.

Ok

We bought a Maxus and the after-sales service is terrible and the prices are exorbitant for everything. A door that was faulty a few months later required a part replacement and they charged me around 400 euros, which I'm still waiting for from China to give the go-ahead for it to be covered under warranty. A week after the 60,000 km service, it stalled and wouldn't start. I had it towed to the garage, and the next day it started for them, and they said there was nothing wrong with it, but for the time they spent looking at it (30 minutes), they charged 228 euros. Outrageous!

Excellent service, the girl at reception was a delight. Mercedes's training was next to nothing.

I'm extremely disappointed with the service I received from this company. Everything was fine until they charged me—it was like a complete bust. They promised me everything, and then, to my dismay, I'll never set foot in this company again. They were so friendly until the sale was over, then came the delivery, and I don't even want to think about it. Goodbye forever.